FAQ

How long will my order take?
We aim to ship orders within 15 days of your order being placed. We do NOT hold stock of the Maidenbower Colts garments, instead they are ordered on demand from the manufacturer. Please note that due to COVID there have been some issues regarding stock, but we will try to inform you of any delays to your order. 

How is my order delivered?
For small orders we use Royal Mail Tracked 48. You will receive a text or email from Royal Mail advising when your parcel will be delivered. For larger orders we may use UPS - again, you will receive direct communication concerning delivery times. 

Returns
Please note that items ordered from this site are ordered and customised specifically for you and are therefore non-returnable. It is essentail that you order the right size, please see our Sizing guide for more information. If you have ordered the incorrect size - see if another club member would be interested in buying your items. 

Payments - Strong Customer Authentification
Please note that from March this year we are obliged under UK law to undertake additional security checks with online orders. This is to protect you, the consumer. At the checkout you may be asked for additional security information, or to go to your banking app to approve payment. 

Why has my payment been refused?
Because of the additional security we undertake, your payment may not proceed. Before you contact us please ensure that the order details including your name, address and phone number are accurately inputted AND match the details on your payment method (bank or credit card). If you are certain these details are correct and you have followed the security process, in the first instance contact your payment provider.